2 Eleanor Road

E15 4AB

Contact Details

  • General office - andy@rainbowcapital.co.uk

  • Andrew Williams - 07973 179201

  • Zee Islam and Tom Hudson - 07969 292896

  • Atila Mehmet - 07542 385307

  • James Bush - 07904 046971

  • Anton (Plumber) - 07808 242636

Best method of communication is either text, email or call to Andrew, Zee or Tom.

If possible please tell us about things to fix earlier in the week.  Our maintenance team do not usually work at the weekend so if possible please try to avoid reporting issues on Friday evening!

For more about our approach our maintenance click here

 

If your situation changes

If your contact details, employment, next of kin etc change, please update us here

For moving out procedures, including if you need to break your contract early, click here

In summary we allow you to break contract each quarter on (Q1) 1st Dec, (Q2) 28th Feb, (Q3) 31st May and (Q4) 31st Aug.  There is no charge for breaking at the end of the tenancy on 31st Aug, however breaking after Q2 incurs a cost of a weeks' rent, whilst breaking after Q1 or Q3 incurs a cost of two weeks' rent.  In each case, please give us six weeks' notice of your intention to break.  

 

Emergencies

If you have no heating or power, have a serious leak or are locked out, call us immediately on the numbers above.  Although please be mindful we are not a 24 hour porterage - we sleep at normal times - just like you.   

  • Cold water shut off - in the cellar marked with a red label

  • Fuseboard - in the cellar

  • Gas shut off - in the cellar

In the event of fire, call 999 and vacate the building

Heating & ELECTRICS

For an explanation of how the central heating and hot water are controlled click here

And for a copy of your property’s gas safety certificate click here

For a copy of your house’s electrical safety certificate click here

Internet and Wifi

  • 2ER - the main Virgin router, located at the top of the cleaner’s cupboard in the kitchen

  • 2ER EE - the EE router, located at the top of the cellar steps

  • 2ER R4 - access point located in room 4

  • 2ER R5 - access point located in room 5

  • 2ER R6 - access point located in room 6

  • 2ER R7 - access point located in room 7

2.4Ghz wifi generally broadcasts over a longer range but at a slower speed, whereas 5Ghz has a shorter range but faster speed.  Therefore use 5Ghz wherever possible

Passwords for all routers and access points [case sensitive] = rainbow2ER

If you experience any problems with internet or wifi, click here to help diagnose what might be wrong

CLEANING AND REFUSE COLLECTION

Your scheduled cleaning time - every other Tuesday. Your cleaner is Karolina.

Arranged by Ursula Dodd - T 07788 142073; E ursuladodd@netscape.net

The Council (LB Newham) collects refuse every Thursday, and recycling is collected on alternate Thursdays.

For more information on council services related to your house click here

CURRENT TENANTS

  • Nas - Bulgarian - customer insight & Performance Analyst for a housing association. “I am a Sports Management graduate from Bournemouth University, I've been involved in national and international sports projects and have presented research and insight in both academia and industry. A former semi-professional football player, I'm also a fully qualified level 3 personal trainer that enjoys taking part in various fitness challenges and competitions”

  • Boris - Bulgarian - business analyst for a fintech company. “I am a big sports fan, into martial arts (kickboxing, boxing), Chelsea supporter and a traveller. I am also interested in business, politics and technology. I read a lot”

  • Yordan - Bulgarian, software tester, “I'm a Software tester currently working on a project for the Cabinet Office. I'm very much into reading, focusing mostly on non-fiction like autobiographies or history. I'm also a big martial arts fan, I've trained Brazilian jiu jitsu on and off for 3 years. I like watching UFC, boxing, etc. I also game a lot (PC, not console).

  • Merlene - customer experience specialist, “I love baking, watching all sorts of TV shows/anime and playing games during my free time”

  • Anda - Latvian, Business & Sales Development Manager, “In my spare time I enjoy doing yoga classes and ride at Psycle. Love to explore new things, learn about the new cultures and spending time with the like minded people. My favourite sports are ice hockey and tennis”

  • Abbie - teacher, “I am a Secondary Art and Design Teacher. I'm charismatic, ambitious and a bubbly person who is always up for getting to know new people! I love to socialise, cook, go out for meals and enjoy a good movie night!’’

  • Thomas - sales professional,“I’m a young professional working in sales for a large and well know technology company’’

Updated June 2021